The tech said, "I'm gonna be honest with you. I don't want him here." They sent Smith & Sons. And when they went to send that guy, I said, "He's not allowed on the property. So, the outdoor unit went out, then the indoor unit went out. It was supposed to be two and a half tons, and it was, but it was small and not efficient. The next problem we had, that outdoor unit went up because it was small. It took them a year to get it straightened. Inside as the piston valve." "No, you'll be fine." We weren't. I told him that what he was putting outside did not match the inside. And he came back and finally got it right. I don't do HVAC." And I said, "Then why are you here?" We had nothing but trouble. And he even admitted, "I do home improvements. One problem I had with them, when they replaced my outdoor original AC units, a heat pump, they sent a guy that didn't know what he was doing. Also, I can call Cinch and get help inexpensively.
They did everything they could on a Sunday to make sure that I had heat for my husband. But they came out on a weekend, when it was freezing. You were supposed to come back and fix it and you didn't." I'm still waiting. I said, "If I get inspected by the Home Association, it's all on you, because I didn't know I needed a permit. I had to get somebody in here to replace the ceiling in my kitchen. But one of the helpers turned the valve the wrong way. Also, they found that the main valve tubing wasn't working right. So, I had to go out and purchase another hot water heater at my expense for them to put in. While they were putting the furnace in, they couldn't restart the hot water heater. However, we found out that I needed a permit. I paid for it out of pocket because I needed the furnace. He came up and said, "I could do this for you." I said, "Great." He came in and did it. They did all that they could to ensure that I had heat right away. I called the provider and said, "I got to get heat for my husband." He understood. I said, "What time are they coming?" They said, “We don't have the furnace.” "What do you mean?" "We had to reorder it. When I called, I was expecting the furnace on a particular day. They ordered the furnace but ordered the wrong one. We could do this." It went back and forth. It's a no-hassle thing and it's easy to go through the process.Ĭinch Home Services called a third contractor and they said, "Okay. He replaced the control panel in the furnace. A month or two ago, my heat went out, and it turned out to be the control panel, and the guy came out and looked at it. That's what you have a warranty for." As far as Cinch, usually, when I call, it doesn't take that long to have somebody come out. No, we would never, you know, have anything like that, you know, where you would have to pay out of pocket. I was like, "No, that's not right." So the electrician then came back out. When they did my air conditioning, the electrical company unhooked where my dryer was and hooked the air conditioning unit to that. The owner of the company ended up calling me because he was like, "Oh, I'm the owner of the company." I said, "Nope, I don't want you guys on my property no more because how are you gonna try to tell me that I need a complete box? And then y'all are trying to tell me that I need it from the pole to the house, I need to have all that." So, I ended up going with another electrical company and they were like, "There's nothing wrong with the box." I said, "Exactly.
#Cinch warranty cracked
For example, cooktops are covered, but the company won’t replace a cracked glass top that was “misused” or “abused.”įor a full list of exclusions, check out your contract. It’s important to note that each type of repair has its own exclusions. Anything below the slab or basement floor.Recalled or defective items (as determined by Consumer Product Safety Commission or manufacturer).
#Cinch warranty serial number
#Cinch warranty code
Items covered by any other warranty, insurance or guarantee.Its list is pretty simple and straightforward, with no big red flags. Like most home warranty companies, Cinch Home Services has some plan exclusions.
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